UX Researcher (Graduate Hire - Supernova 2025)
OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.
Note that this role is a graduate level hire with less than 3 years of working experience.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the UX Research team
Global Research at OKX is a team of 8 researchers across the world, we drive customer centricity and innovation for the company, by delivering customer voice and insights into all phases of product development to make products usable and useful. We work in agile and embedded model, working very closely with product and design teams to implement our insights.
What You’ll Be Doing
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Identify research opportunities with product managers, product designers, content designers, and/or data analysts
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Lead and execute a variety of qualitative and quantitative research projects from planning to facilitation to reporting
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Contribute towards building research panels and continuous user feedback loop.
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Conduct thorough research to analyze competitors and identify emerging industry trends, which will help inform product strategy and design decisions.
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Provide support for larger, more complex research projects led by senior researchers.
What We Look For In You
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Bachelor’s degree in a relevant field (Human-Computer Interaction, Psychology, Sociology, Anthropology, Design or a related discipline).
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0-3 years of experience in UX research or related roles (internships, case studies and academic research experience welcome).
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Familiarity with common UX research methods (user interviews, surveys, usability testing, card sorting, diary studies, etc.).
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Ability to proactively contribute to projects, seek out new knowledge and embrace feedback.
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Strong English communication skills, both written and verbal.
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Knowledge and interest in the blockchain and fintech industry
Nice to Haves
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Relevant experience, preferably with a renowned technology or product or fintech company.
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Fluency in Mandarin and/or another language
Perks & Benefits
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Competitive total compensation package
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L&D programs and Education subsidy for employees' growth and development
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Various team building programs and company events
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Wellness and meal allowances
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Comprehensive healthcare schemes for employees and dependants
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More that we love to tell you along the process!