Specialist, Learning & Development (Mandarin Speaker)
Who We Are
Centauri Services and Technology Sdn. Bhd provides customer support and back end support services to OK Group, an international conglomerate specialising in fintech and blockchain technology. The OK Group is most well known for OKX-one of the world's largest digital assets exchange platforms.
In recent years, OKX has developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments.
What You'll be Doing:
- Based on the development of customer service business, collect and analyze training needs, and independently complete the organization and delivery of training empowerment programs, continuously optimizing empowerment solutions.
- Independently design and develop courses, iterate course plans through teaching to meet course requirements and delivery content.
- Responsible for instructor empowerment special management, course management, and training resource management.
- Independently design and deliver empowerment solutions based on business differences, collaborate with business teams to drive the implementation of empowerment solutions, and enhance service experience.
- Drive the operational health of online training through the management and improvement of training tools.
What We Look For in You:
- Excellent command of spoken and written English and Mandarin as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts.
- Bachelor degree or above, with 1.5 years or above training working experience in customer service center.
- Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
- Ability to independently design and develop courses, and experience in teaching customer service teams.
- Ability to independently design and organize the delivery of training empowerment projects.
- Possess strong organizational resource scheduling and teamwork.
Benefits & Perks:
- Competitive remuneration package (Basic Salary + Monthly KPI Bonus)
- Meal allowance up to RM 500/ month
- Unlimited transport allowance (T&C apply)
- Monthly team building
- RM 2,500 training & wellness benefits per annum
- Yearly bonus
- Convenient workplace (5 minutes walk from MRT TRX)
- Insurance coverage for employees & dependants
- Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
- Employee engagement, recognition and appreciation program
- Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations
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