Senior/Staff Engineer, Customer Genius
at okx
okx
Posted on Dec 17, 2024
singapore
OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa
 

About OKX

 
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the team

The Platform Service team is responsible for building products and tools for the growth of the global business, helping more users around the world embrace encrypted assets, as well as to help support the platform business to achieve rapid growth in more regions. The incumbent would be part of our Customer Genius product team to help build, scale and create next level support products such as chat bots and related products essential to a Customer Genius center. 

Responsibilities

  • Design and Development of cutting-edge chat bot and support related products on the exchange platform

  • Work closely with Product, Design and Marketing teams to drive rapid innovation in cross-functional teams

  • Build high availability high performance distributed service

  • Improve technology best practices and code reviews for peers

  • Build company’s own next generation Customer Support System to support customers over telephony, chat, email, messaging, social channels, communities. The Customer Support System includes operation ticket management, instant messaging, chatbot, help centers and customer data analysis etc.

Requirements

  • Bachelors in Science / Technology / Engineering / Mathematics

  • Experience in Microservices/ API development with Java/SpringBoot/SpringCloud.

  • Knowledgeable in multi-threading and distributed architecture. Understanding of mainstream messaging frameworks including Kafka etc.

  • Solid experience with relational databases

  • Comfortable with cloud-based Linux environment

  • Experience in practicing automated testing and continuous integration