Senior Manager, Customer Service (Mandarin Speaker)
Who We Are:
Centauri Services and Technology Sdn. Bhd provides customer support and back end support services to OK Group, an international conglomerate specialising in fintech and blockchain technology. The OK Group is most well known for OKX-one of the world's largest digital assets exchange platforms.
In recent years, OKX has developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments.
What You'll Be Doing:
- Responsible for the daily management and supervision of the team, monitoring and achieving various data indicators of the team, and building a professional customer service brand image. Devote efforts to the team's goals, planning, and policy implementation, formulate and optimize processes and systems, and ensure efficient workflow. Familiar with competitors’ products and continuously drive product optimization to ensure an excellent user experience.
- Enhance the management capabilities of subordinates, provide work assistance and training for the team. Improve individual capabilities and effectively demonstrate leadership.
- Possesses effective interdepartmental coordination and cooperation, strengthen collaboration between departments to complete tasks efficiently.
- Ensure timely follow-up and resolution of abnormal situations, promptly address special or significantly impactful issues, and intervene as needed.
What We Look For in You:
- Bachelor's degree or above.
- Strong sense of responsibility, with full execution capability. Possesses proactive work attitude and leading by example, with good affinity, communication skills, coordination skills, and good stress tolerance.
- Has more than 2 years of customer service team management experience, with a team size of more than 15 people.
- Possesses good business sensitivity and foresight, with a certain innovative spirit.
- Excellent command of spoken and written English and Mandarin as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts.
- Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
Benefits & Perks:
- Competitive remuneration package
- Meal allowance up to RM 500/ month
- Unlimited transport allowance (T&C apply)
- Monthly team building
- RM 2,500 training & wellness benefits per annum
- Yearly bonus
- Convenient workplace (5 minutes walk from MRT TRX)
- Insurance coverage for employees & dependants
- Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
- Employee engagement, recognition and appreciation program
- Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations
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