Manager, Risk Operations (C2C Risk, Mandarin & English Support)
Who We Are:
Centauri Services and Technology Sdn. Bhd provides customer support and back end support services to OK Group, an international conglomerate specialising in fintech and blockchain technology. The OK Group is most well known for OKX-one of the world's largest digital assets exchange platforms.
In recent years, OKX has developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments.
What You'll Be Doing:
- Responsible for handling global theft and fraud issues, ensuring efficient team operation, formulating team goals and plans, and achieving related indicators.
- Reduce the occurrence rate of platform fraud, ensuring that the number of theft incidents dynamically drops to zero.
- Continuously monitor industry trends, optimize processing processes, promote product or tool optimization, and improve processing efficiency.
- Cultivate and introduce outstanding talents to ensure sufficient talent in the team.
What We Look For in You:
- Have at least 3 years of experience in handling theft and fraud events, including but not limited to identifying fraud patterns, investigating cases, and coordinating cooperation with law enforcement agencies.
- Have experience in managing teams of 20 to 50 people, able to effectively lead the team, assign tasks, supervise major work processes, and ensure that the team achieves business goals.
- Excellent command of spoken and written English, Mandarin, and Cantonese as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts.
- Responsible for formulating departmental work plans and strategies to ensure the achievement of departmental goals and continuously optimize departmental operational efficiency.
- Able to collaborate across departments, coordinate resources, and jointly address and resolve security and fraud-related issues.
- Prior experience as a Risk Control Operations Manager in the financial and blockchain industries is preferred.
- Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
Benefits & Perks:
- Competitive remuneration package
- Meal allowance up to RM 500/ month
- Unlimited transport allowance (T&C apply)
- Monthly team building
- RM 2,500 training & wellness benefits per annum
- Yearly bonus
- Convenient workplace (5 minutes walk from MRT TRX)
- Insurance coverage for employees & dependants
- Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
- Employee engagement, recognition and appreciation program
- Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations
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