Community Manager (Mandarin Speaker)
Who We Are:
Centauri Services and Technology Sdn. Bhd provides customer support and back end support services to OK Group, an international conglomerate specialising in fintech and blockchain technology. The OK Group is most well known for OKX-one of the world's largest digital assets exchange platforms.
In recent years, OKX has developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments.
What You'll Be Doing:
- Responsible for community-related work according to business objectives and requirements.
- Maintain enthusiasm and patiently answer users’ queries, deeply explore users’ needs and values, and provide feedback.
- Capable of executing key actions in community operations, achieving conversion goals.
What We Look For in You:
- Bachelor degree or above, with excellent command of spoken and written English and Mandarin as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts.
- Proficient in problem identification, summarization, and sharing, with a deep understanding of operational role and a clear career plan.
- Possesses strong learning ability, execution capability, and good stress tolerance.
- Willingly to work according to given schedule (9am to 6pm; 2pm to 11pm) to support 24x7 operations.
- Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
Benefits & Perks:
- Competitive remuneration package (Basic Salary + Shift Allowance + Annual Increment).
- Meal allowance up to RM 500/ month
- Unlimited transport allowance (T&C apply)
- Monthly team building
- RM 2,500 training & wellness benefits per annum
- Yearly bonus
- Convenient workplace (5 minutes walk from MRT TRX)
- Insurance coverage for employees & dependants
- Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
- Employee engagement, recognition and appreciation program
- Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation
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